in Sweden, introduced in the early to the law on barrier-free local public transport (1979:558). In addition, the common transport policy the goal of the revision to the transport system will be developed so that it will be useful to people with a disability, which is also highlighted in the EU’s transport policy for the global sustainability of the UN convention on the rights of persons with disabilities.

in Spite of this, the travel of persons with reduced mobility, to a lesser extent, collectively, than any other traveller. This is despite the fact that it can be seen that most of the public transport system, as they may find it difficult to ride a bike and drive a car. In a recent survey of the barriers in the public transport system in Sweden, people with disabilities, carried out by the traffic analysis indicates that there is still a significant tillgänglighetsbrister.

or not, will help to open up the ramp, on board of the vehicles of persons with reduced mobility to experience the difficulties of having to travel by public transport. If the technology is that the buses have been equipped with in order to respond to people with special needs are not available, so it really doesn’t matter how accessible they may be.

the research is being directed increasingly critical of the fact that tillgänglighetsarbetet of the public transport system is mainly focused on the physical accessibility, that is to say, the vehicles and at bus stops. The obstacles of a social nature, which is the hospitality of the staff was made aware off.

the traveler tells the story of how she met with a cry of a wheelchair bound young woman who should not have been on board of the vehicle, then the driver should have refused to lower the bus.

In a recent study, I have analyzed 389 cases of consumer complaints that have been made to the SL in 2018 on availability. Many of the complaints are related to manufacturing, and from these complaints, it appears that passengers with disabilities to some of the bus drivers are stressed out and they don’t use the technical tools that will make it easier for passengers with reduced mobility and special needs.

however, There are also descriptions of the falls, when they got off the bus because of the long gap between the stop of the vehicle. In one case, it was described how you should have been forced to seek treatment in order to be made. In the second case, being told how you should have fallen to the ground, and been lying there, and the driver closed the doors and ran into the road without checking the way it is with the person in question.

The story is told of how some of the drivers may be displayed a cavalier and arrogant attitude to travellers have asked, if they are going to lower the bus, or asking for help with the dropping off of the apron. The complaints can testify that the problem is intermittent.

by refusing to lower the bus, or not being able to assist with a fold-out ramp. The traveler tells the story of how she met with a cry of a wheelchair bound young woman who should not have been on board of the vehicle, then the driver should have refused to lower the bus.

in Response, are described to lead to feelings of helplessness and vulnerability, and to create feelings of frustration and vulnerability of many of the passengers who complained. It is also reported to create obstacles, which, in the end, it can lead to social exclusion. ”The bottom line is that we, the disabled are being disabled as we want to get out there and ride, in public transport,” it says in the complaint. The traveler describes how the staff creates the feeling of being in the way, and to be a nuisance, which, in turn, means that the person avoids having to use public transport or who feel left out. The availability of public transit can mean the difference between a healthy life and a life of isolation and social exclusion.

. The mapping from the traffic analysis indicates that the work of tillgänglighetsfrågorna of the public transport system is often fragmented and the responsibility is missing.

the public Transport system has also been given a more prominent role in the wake of the current climate change crisis. The research suggests that the public transport system is more and more directed towards the ”ideal commuter”, with a focus on fast times and increased efficiency. The stops are pulled out in order to improve the efficiency of the lines. This is without taking into account groups with particular needs, and whose opportunity for an active life, it can be entirely dependent on these facilities. This could also mean that the drivers ‚ work roles may become more and more influenced by stress, in which the groups that may need a little bit of extra time and assistance to get on board, it can be a burden in an ever more efficient systems.

In the day of 100,000, the number of people transportation services, compared with 1998.

In the shade of the efficiency, the digitalisation and the increase of market share against the car, it is important not to lose sight of the people in the system. It is high time to enhance the visibility of the users and the needs of the passengers.

In the act (2010:1065) about public transport services specifies that ”the regional kollektivtrafikmyndigheten to serve the region’s public transport services are available for all of the resenärsgrupper” (article 13).

– Set the growing demands of the transport operators with a view as regards the availability of the following:

the Technical aid in the form of a ramp, and the opportunity to reduce the buses need to operate, and can be used.

• to Change the attitudes of the staff vis-à-vis passengers that is a longer amount of time to get in and out of the vehicle.

in Order not to increase the stress of the drivers, make sure that there is room in the schedule to help passengers who need it.

and there is a need for a better understanding of the different needs. It is also a story about all of us who travel on public transport. We all need to collectively improve our understanding, and the knowledge that not everyone is quick to get on and off the bus. We are in need of a greater acceptance by the public you can take a few extra minutes.
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