in the Year 2018, the purchased Madeleine Langlet is an almost new Audi A5 from an Audi dealer in the city of Stockholm.
the Car was under a year, and it was generally to the satisfaction of the company. Until the summer of 2019, when Madeleine Langlet discovered that the baklamporna on the left-hand side had been damaged by the condensation that consistently hung left over.
„we could see a small crack in the bottom, and I knew that it was the crack that caused the condensation,“ says Madeleine Langlet.
She went into the Audi garage in the belief that it was an easy problem to fix.
“ the Car was not even two years old, so I assumed that it was a warranty issue. However, after a couple of service centre visits, I get to the end of the day an account of the 7.637 crowns, “ says Madeleine Langlet.
Madeleine Langlet. Photo: Patrik Lindgren
it depends, namely, according to Audi, the owner, himself. The lenses are made of a plastic that cannot withstand some of the heavy duty cleaner. Then, the plastic has become brittle and a leak in moisture at the edges.
the Salesman at Audi said that it wasn’t a warranty issue, but they wanted to keep a good relationship with the customer and, therefore, was for the replacement of the glass on the left-hand side of the page. However, the lenses on the right-hand side was also damaged, and that the change had to be in order, “ says Madeleine Langlet.
the Glasses were not cheap. The actual bumper on the right-hand side of the cost of 6.833 dollars, and the work went on at 804 Swedish kronor. A total of 7.637 dollars. With a bill, which the car owner had to pay, despite the fact that the car was not even two years old, when the error is reklamerades and is still, valid new car warranty.
I will ask the Audi to the Swedish head of corporate communications Irene Bernald.
it really makes sense that a Audiägare to have to pay approximately 8.000 sek for the fact that she has not washed the car?
“ It is always important to follow the care instructions according to the owner’s manual. With our retailer, in this case, also helped with the kostnadsdeltagande, “ she said.
Irene Bernald, Which Sweden’s head of corporate communications. Photo: Press Image.
and In the manual it says not to use cleaners that contains alcohol. But the cleaners obviously have this effect.
isn’t it true that Audi has chosen the wrong material?
Audi has chosen this material due to their excellent optical properties and is recommended to the care of those in the owner’s manual, answering, Irene Bernald.
the new seal the tail lights, but am still not sure how she’s going to wash the car. Audi thinks that she is not having any definitive answers.
“ My car is white and it is almost impossible to get your car clean in the winter without a heavy duty cleaner. I’ve tried just rinsing it at the car wash, but that’s not enough, it will not be clean. For now, I’ll leave it to tvättfirma, but how do I find out which detergents they are using? I think it’s strange that I, as a car owner will be forced to pay nearly 8.000 sek for the Audi to have the plastic cups that don’t stand to be cleaned. I haven’t washed my Audi is different from all the previous cars I’ve had, “ says Madeleine Langlet.
Irene Bernald at Audi Sweden, saying that they are going to follow up on the problems with the following:
“ We’re going to look at how we can become more pronounced in the case of tvättrekommendationerna.
the general advice is to not let the cleaner dry into the material, for example, in strong sunlight or in a very hot car, as is the case for the majority of the cleaning products and materials. It is also important to rinse thoroughly so that no avfettnings or detergent residue remains in the cracks between the lamp and the body. If one washes their car often, it’s a good idea to be aware of this.
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